FAQ
FREQUENTLY ASKED QUESTIONS
SIGN UP AND ORDER
How to Sign Up on Top Syringe website?
You will notice “Sign In” on the top right hand side of the Home Page. Click on “Register” and fill in a simple form to register with us.
I do not have an account; can I still place an online order?
No, without registration Customer cannot place any order on Top Syringe. Registration is mandatory to place an order
Can I place the order by phone?
Yes, you can. Call our customer support number +91 8104682560 and give your requirements to our representative and they will guide you further.
Where do I apply for a discount coupon?
If you have a discount coupon, you can apply and redeem the same before clicking on “Apply”
What if I have a question about my order?
Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.
How do I change my address?
Go to “My Account” section & click on edit, change your address after that click on save.
What happens if I never signup for Top-Syringe?
You can able to see Top Syringe website products/catalogue but without registration you cannot purchase.
What if I have a question about my order?
Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.
Is it mandatory to sign up before buying a product?
Yes
How to place an order?
Online ordering process on top-syringe is very simple. Just follow the steps below and complete your order placement.
Sign In
Search a product or navigate through the menu to locate a product and its details
Add to Cart
Edit quantity if required and click on “Update”
Confirm the order by clicking “Buy Now”
Submit billing information, select shipping method and payment option and you’re done!
How do I get discount coupons?
We keep running promotions on our website from time to time. If you are registered with us, then you would be notified of these promotions and discount coupons, if any, via email, SMS or app notification.
How can I place a repeat order quickly?
Go to “My account” and click on “My order”. You will see list of all orders placed by you. Select a particular order that you wish to repeat and click on “Reorder”
I forgot my password. What should I do?
Simply click on the forgot password. Automatically new reset password link will be generated & will share the same on your registered email id.
How do I add products to the cart?
Go to the product detail page & click on ADD TO CART button
How do I save a cart?
Go to the product detail page & click on “ADD TO CART” button If you are not planning to purchase the products at that time & closed the browser, automatically products will be saved to your cart only. (Registration Mandatory)
ORDER TRACKING & DELIVERY
How do I track my order?
Sign in to your account and then go to My Account. Click on “My Orders” then click the order you wish to track and click the “Track order” button. Still have queries, call us on +91 8104682560 with your order number.
All products are dispatched through reputed courier partners like Bombino , Professional Couriers. We provide you with a Tracking ID via email for your order by which you can track your consignment on the respective courier partner’s websites.
What is the approximate delivery time?
In-stock products are dispatched within 4-5 business working days. We choose the right logistics partner to get you the products quickly.
Is it possible to collect the product directly from your office or fulfilment centre anywhere in India/US?
Yes, For India , Firstly connect with support team +91 8104682560 to proceed further
Top Syringe Compound, 126, Western Exp. Highway,
Behind Samrat Hotel, Near Lodha Aqua, Pandurang Wadi,
Mira Road (East), Dist. Thane – 401104.
What if I don’t see the product that I wish to order?
Please write to us at sales@topsyringe.com with the product you wish to purchase and the quantity. Be assured we have the best sourcing team and product specialists to help you to fulfil your requirements at the best price.
How do I see my Order Status online?
Please login to the Courier partners’ website & put tracking details.
Will I be sent an order confirmation?
Yes
How to re-order a previous order?
Go to “My account” and click on “My order”. You will see a list of all orders placed by you. Select a particular order that you wish to repeat and click on “Reorder”.
PAYMENTS
Which different payment options do you provide?
We provide below options to our customers to make payments. You can choose to pay via your preferred option.
Make online payment using Wallet, Credit/Debit Card
Net Banking
Google Pay
Other
Can I choose to pay by Cheque or Bank deposit?
Yes you can.
Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.
How do I confirm my offline NEFT payment or Cheque deposit?
Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.
I want to deposit directly into your account?
Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.
How do I locate/print an invoice?
Once order has been dispatched within 2 days bill be sent directly to the customer email ID
How much will I be billed for shipping?
Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.
SALES SERVICES
Whom should I contact in related to product issues?
Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.
Are you dealing in B2B?
Yes
Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.
Where do I mail in my payment for the invoice that I received?
Any Price negotiation for BULK quantity?
Yes
Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.
Are you selling your products other than website?
Yes
CANCELLATIONS AND RETURNS
Can I cancel my order?
No, once the order is ready for dispatch, the customer cannot cancel the order.
Order Cancellation & Replacement Process?
Kindly refer our Return & Exchange Policy
I want to have a demo of the product before buying, is it possible?
Kindly connect with the support team. Call our customer support number +91 8104682560 or drop an email on sales@glass-syringe.com our representative will connect & guide you further.
Disclaimer
“Please note that we do not accept any RETURNS & REPLACEMENTS under this Policy. Simply this is a policy where customers are not allowed to return or get refunds for products they have purchased.
If you have any feedback, comments, requests for support or other inquiries, please contact us by email: sales@glass-syringe.com.”